Feelings - Quality Service ... First Time Every Time

FEELINGS has been in development longer than any other customer service program in the world. This highly acclaimed program achieves a positive transformation in the participants by increasing awareness of customer needs, improving skills for dealing with customers, increasing individual's self-worth and improving communications and cooperation with others.

The program's main objectives are:

1. To improve and increase customer sensitivity by concentrating on customer service, the key to continued business success in any field.

2. Increase the self-worth, pride, and professionalism of every person within the company through mastery and daily practice of this philosophy.

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Who Should Attend?
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Service professionals, leaders, and champions that want to develop and enhance their service skills and attitudes.

Workshop Duration
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- 2 Half-Days Sessions (two half-Saturdays)
- One Week Apart

Participants will receive certificate of completion by
"Service Quality Institute Minneapolis USA"

Date: July 31 & August 7, 2010
Time: 9:00 to 13:00
Venue: Holiday Inn Dunes, Hotel, Verdun, Beirut.

Investment Per Participant:
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Book & Pay BEFORE July 03, 2010 --- Only USD 210/-
Book & Pay between July 03 & July 30,2010 --- Only USD 240/-
10% Discount for Groups of Three
20% Discount for Groups of Five and Above
Corporate rate: please ask for our special "Kaizee Group Members" Rate

For more information or reservation, please contact:
info@kaizee.com - +961 9 477748 / +961 3 527232
Visit http://www.kaizee.com/ to download the brochure & registration form

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About Course Leader
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Saiid Saber is a well-qualified Business Consultant and Trainer with over twelve years of expertise across the Middle East region. He is equipped with an MBA from the American University of Beirut, and certified from Société Générale de Surveillance (SGS Gulf) as an ISO 9001:2000 Internal Auditor for Quality Management Systems, and a Certified Customer Service Trainer from KAIZEE-SQI.

He is a young executive with high professional standards gained from working at leading organizations including the American University of Beirut, Emirates Airlines, Webb Consulting and ROX Management Consultants, in addition to work missions and career practices extended over numerous countries including Brazil, Kuwait, Lebanon, Qatar, Saudi Arabia, United Arab Emirates and the United States.

As a trainer, Saiid’s training skills were shaped by his academic teaching experience at AUB and have been further enriched through conducting diverse training during project implementations as well as organizing professional workshops alongside eminent organizations including ELCIM (Euro-Lebanese Center for Industrial Modernization), QUALEB (EU Quality Program) and LDN (Lebanese Development Network).

Moreover, Saiid was selected as a Young Arab Business Leader in the Arab American Business Fellowship program of 2008 organized by the Young Arab Leaders (in Dubai), Business for Diplomatic Action (in New York), the U.S. Center for Citizen Diplomacy (in Des Moines), and the National U.S. Arab Chamber of Commerce (in Washington DC). He also received the Rotary Youth Leadership Award (RYLA Lebanon) in 2009 for Team Building and Crisis Management.