Ourt Consultants
| John Tschohl | |
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John Tschohl, called the "guru of customer service" by USA Today, Time and Entrepreneur magazines, is a bestselling author, service strategist and president of Service Quality Institute, the global leader in customer service. For the last 28 years he has solely focused on helping organizations drive a service culture through his state of the art research and ability to emotionally communicate the power of the service strategy. As a service strategist he shows firms how to crush the competition, rapidly build market share and build a legendary brand. John has influenced millions of business executives worldwide. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition. Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John’s message is based on common sense built around his 36 years in speaking, designing training programs, and developing a high performance workforce. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. |
| MARK ISAAC | |
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Mark Isaac has his B.A. from the University of Minnesota, President and Founder of Gorman Business Consultants. Mark Isaac has been a training professional for twenty years. He specializes in management and leadership communication. He travels extensively working companies to increase customer retention. He has conducted seminars in front of hundred of attendees, workshops with company management and leadership teams, as well as one-on-one coaching. His programs have been described as “insightful, clear-cut, and action provoking”. Past participants have said that Mark “takes complicated information and makes it understandable”. His seminars and workshops are successful because people leave with specific plans for their company to keep the customers they have. Some of his clients are: in Mexico: Banorte, ITESM Cd. Juarez; in United States: 3M Medical Division, VA Hospitals, State Bank of Texas, Desert Medical Group; Panama, Guatemala, Nicaragua, Costa Rica: Incae |
Nestle Waters – Sohat Distribution
Ali Rida, Route Operations Manager
“I have attended many similar seminars” said Ali Rida, Route Operations Manager at Nestle Waters – Sohat Distribution, “but this one was the - >> FULL STORY
